FAQ Topics

General

Can I order an out of stock item?
Yes, you can place an order for any item we have that is showing out of stock. Your order will be placed onto back order, and we will email you to confirm when it returns to stock, and then book your delivery in with you from there. Pre-ordering a popular item that may be out of stock will guarantee you get the product at the price you see at that point.

What does installation include?
Installation (for each split system) includes 10ft trunking 1 10ft. piping kit 1 voltage monitor 1 bracket set * Labour. If extra materials are required, prices are as follows: $75 per 10ft trunking $45 per ft. piping.  * Labour costs may vary depending on the nature of the job. If you have any questions please call us at 1(868)-658-1911 or email us at [email protected]

What size or capacity of air conditoner do I need?

Please note that the information provided here is not sufficient to accurately determine the appropriate size of air conditioner required, it is only meant as a guide. Let our certified technicians visit you on-site for a proper assessment. Call & Schedule one today 1(868) 658-1911.  Properly Sized Room Air Conditioners Many people buy an air conditioner that is too large, thinking it will provide better cooling. However, an oversized air conditioner is actually less effective — and wastes energy at the same time. Air conditioners remove both heat and humidity from the air. If the unit is too large, it will cool the room quickly, but only remove some of the humidity. This leaves the room with a damp, clammy feeling. A properly sized unit will remove humidity effectively as it cools.  To figure out which size unit is best for your cooling needs: Determine the square footage of the area to be cooled using the following formulas: For square and rectangular rooms, multiply the length of the area by its width For a triangular area, multiply the length of the area by the width and divide by 2 Most rooms can be further divided into these basic shapes to determine the square footage. If the shape of your room is other than square or rectangular, ask your sales associate to help you determine the square footage. Using the square footage and the chart below, determine the correct cooling capacity. Cooling capacity is measured in British thermal units (BTUs) per hour. Area To Be Cooled (square feet) Capacity Needed (BTUs per hour) 100 up to 150 9,000 150 up to 200 12,000 200 up to 300 18,000 300 up to 400 24,000 400 up to 600 36,000 600 up to 800 48,000 800 up to 1000 60,000 1000 up to 1500 7.5 Ton 1500 up to 2,000 10 Ton 2,000 up to 3,000 15 Ton 3,000 up to 4,000 20 Ton 4,000 up to 5,000 25 Ton 5,000 up to 6,000 30 Ton     NOTE: These figures are intended for use in Trinidad & Tobago. The capacity needed for alternate locations may vary due to alternative climatic conditions.  Make any adjustments for the following circumstances: If the room is heavily shaded, reduce capacity by 10 percent. If the room is very sunny, increase capacity by 10 percent. If more than two people regularly occupy the room, add 600 BTUs for each additional person. If the unit is used in a kitchen, increase capacity by 4,000 BTUs. Consider where you install the unit. If you are mounting an air conditioner near the corner of a room, look for a unit that can send the airflow in the right direction.   Ref: https://www.energystar.gov/index.cfm?c=roomac.pr_properly_sized

Warranty
Air Conditioning Units One year warranty is offered on all our split system air conditioning units. Call us today to find out more 1(868)-658-1911

What is COP, EER & SEER?

Coefficient of Performance, COP The COP is a measure of efficiency. It measures the amount of power input to a system compared to the amount of power output by that system:                                                                           The greater the COP, the more efficient the system is. The COP is dimensionless because the input power and output power are measured in Watts. The COP is also an instantaneous measurement in that the units are power which can be measured at one point in time. An air conditioning system uses power to move heat from one place to another place. When cooling, the air conditioning system is moving heat from the space being cooled (usually a room), to somewhere it is unwanted (usually outside).    Energy Efficiency Ratio, EER The EER is the ratio of output cooling energy (in BTU) to electrical input energy (in Watt-hour).                                              The units are therefore BTU/W/h or more formally BTU.W-1.h-1. The bizarre units of measurement originated in the US to measure the efficiency of an air conditioning system in a steady state. The units are therefore not dimensionless and EER can be measured only over time. Typically, with the system stable, one can measure the energy used over an hour period. One measures the amount of cooling the system has performed during that time.   Seasonal Energy Efficiency Ratio, SEER  As with EER, the SEER is the ratio of output cooling energy (in BTU) to electrical input energy (in Watt-hour). However the SEER is a representative measurement of how the system behaves over a season where the outdoor temperature varies:

In-store pick up. When can I pick up my order?
You will receive an order confirmation email as soon as your order is ready for pickup.  Our store hours are Monday - Friday 7am - 4pm (excluding Public Holidays). If you have any questions regarding your order, please  contact us at 658-1911 or send an email to [email protected]

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